Frequently asked questions

Purchasing

• Can I buy product directly from C.H.I.?

  All C.H.I. doors, replacement parts, and accessories are sold only through our network of C.H.I. dealers: dedicated professionals who install and service our doors with the same quality and workmanship we use to manufacture them. 

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Paint

• What is your recommended painting procedure?

  Painting procedure varies significantly depending on the material of your garage door, i.e., steel, wood, or fiberglass. Please review the recommended Painting Procedures for detailed instructions.

• Where can I find touch-up paint for my C.H.I. door?

  C.H.I. offers touch-up paint for each standard door color. Please contact your local C.H.I. dealer for touch-up paint. 

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• How do I touch up my Accents Woodtones door?

  Touch up kits are available for each of our Accents Woodtones. Please contact your local C.H.I. dealer for touch-up paint.

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• Where can I find paint formulas for my C.H.I. door?

  C.H.I. Overhead Doors has worked directly with Sherwin-Williams Paints to determine a color formula and recommended paint for each standard door color. Download the Color Formulas Worksheet for more information.

• Can I order my C.H.I. door in a custom color?

  Yes – our in-house powder coating provides hundreds of color options. Tiger Drylac Powder Coatings offers 188 standard powder coated colors, and offers services to color match and produce custom colors. Additional charges and lead time may apply. Availability varies by model. Please contact your local C.H.I. dealer for more details.

Warranty

• What’s the warranty for my C.H.I. door?

  C.H.I. Overhead Doors offers a wide variety of residential and commercial sectional and rolling steel doors. Warranty coverage varies by model. Please review the C.H.I. Warranty for more details.

• Do I need to register my door for the warranty?

  No –All the information necessary for a successful warranty claim can be found on your original purchase receipt. Claims are processed using the door code assigned to your door when it is ordered.

• How do I submit a warranty claim?

  To submit a claim for warranty, please contact your local C.H.I. dealer.

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Energy

• Does my door qualify for a tax credit?

  No - the tax credit for purchasing insulated garage doors expired on December 31, 2010.

• How do I obtain LEED documentation for my C.H.I. door?

  If you require LEED documentation, please contact your local C.H.I. dealer.

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Installation/operating

• My door is not functioning properly. Who do I contact?

  If you are having problems with your C.H.I. door, please contact your local C.H.I. dealer for service.

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Financing options

• Does C.H.I. Overhead Doors offer financing?

  C.H.I. Overhead Doors allows authorized C.H.I. dealers access to simple, convenient financing for homeowner's of every budget. For additional information, please contact your local C.H.I. dealer.

Sizes

• Does C.H.I. offer custom sizes?

  C.H.I. Overhead Doors offers a wide range of sizes. Options vary by model. Please contact your local C.H.I. dealer for additional information.

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Openers

• What brand of residential openers does C.H.I. offer?

  C.H.I. Overhead Doors proudly offers residential openers from LiftMaster and Linear.

• What brand of commercial openers does C.H.I. offer?

  C.H.I. Overhead Doors proudly offers commercial openers from LiftMaster, McKeon, Micanan, and Somfy.

• How do I get service for an opener purchased from C.H.I?

  Please contact your local C.H.I. dealer for service on openers purchased from C.H.I. Overhead Doors.

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Wind load

• Does C.H.I. Overhead Doors offer windload products that meet Miami-Dade certification requirements?

  C.H.I. Overhead Doors offers a variety of wind load products and continues work to expand wind load offerings, but does not currently hold Miami-Dade certifications.